Canadian ELD Diagnostics & Malfunction Events - Mobile app

Canada ELD Diagnostics & Malfunction Events - Mobile App

ELD Technical Requirements

According to the ELD Technical Standard Section 4.6, an ELD must have the capability to monitor its compliance with the technical requirements for detectable malfunctions and data inconsistencies listed below in Table 4.

The ELD must also keep records of its malfunction and data diagnostic event detection.

BigRoad ELD Applications: Enhancements

An ELD equipped fleet must monitor its compliance with the ELD technical requirements and detect Malfunctions and Data inconsistencies. These are related to power, data synchronization, missing data, timing, positioning, data recording, data transfer, and unidentified driver records requirements.

To ensure compliance with the ELD technical requirements, the BigRoad ELD Web & Mobile Applications have enhanced the monitoring of Data Diagnostics and Malfunction events.

Note: These enhancements only apply to an ELD equipped fleet and is only supported on BigRoad ELD Mobile App versions 29.0 and above.

What are Data Diagnostics and Malfunctions

ELD Malfunctions indicate that something is wrong with the device which must be resolved. Otherwise, if the ELD is not fully functional, you will need to re-produce today's log, plus the last 14 days (Can) of logs on paper.

• Depending on your Role in BigRoad ELD, there are additional responsibilities that must be followed

• These malfunctions will show during roadside inspections on the Mobile App and can also be sent during an audit to Transport Canada

Data Diagnostics are active warnings that indicate something may be wrong, but you do not need to switch to paper logs.

• Some events will start as a data diagnostic event and progress to a malfunction if not corrected

• Data diagnostic represents an issue that happened in a specific moment and can auto correct when that moment has passed

Driver & Motor Carrier Responsibilities

Drivers and the Motor carriers of ELD equipped Fleets have the following responsibilities, in the event an ELD Malfunctions:

If an ELD malfunctions, a Motor Carrier must:

1. Correct, repair, or replace the malfunctioning ELD within 14 days of being notified, or at the latest, upon the return of the driver to the home terminal if their planned trip exceeds the 14 days.

2. Require the driver to maintain paper record of duty status (RODS) until the ELD is back in service.

3. If the malfunction cannot be resolved by BigRoad ELD Support, a new DashLink will be provided.

4. Maintain a register of ELD malfunctions or data diagnostic codes for ELDs installed in commercial vehicles it operates according to SOR/2005-313 Section 78.

If an ELD malfunctions, a Driver must:

1. Call BigRoad ELD Support at 1-800-220-0779 to troubleshoot the issue

2. Notify the motor carrier that is operating the commercial vehicle as soon as the vehicle is parked

3. Record, in the record of duty status (RODS) for that day, the time the notification of the malfunction was transmitted to the motor carrier

4. If the ELD is not fully functional, reconstruct logs for the current day and past 14 days in accordance with SOR/2005-313 and continue to do so until the ELD is repaired or replaced

Note: The above responsibilities are also listed on the ELD Driver Card.

BigRoad ELD Mobile App: Enhancements

As already discussed, the BigRoad ELD mobile application now monitors and displays ELD Data Diagnostic and Malfunction events using enhanced methods. Drivers will see on screen notifications when a Data Diagnostic or Malfunction event has been detected or reported. The App also provides details on these events and instructions on how to resolve them.

Let’s review how Drivers are notified of Data Diagnostics & Malfunction Events on the Mobile App.

Home Screen Notification

The Home Screen displays two tabs to show active Diagnostic and Malfunction events as soon as they are detected by the Mobile app.

The numbers on each tab indicate how many active events have been detected for each category. For example: On the screen above, 1 active event for Diagnostics and Malfunctions were detected respectively.

If either Diagnostic or Malfunction events were detected, only one tab will display for the event category that was detected.

Once you select the Diagnostics/Malfunctions tab, the next screen provides more details on the active event or warning.

The tabs disappear once the issue has been cleared by the application.

Active ELD Malfunction Events

If the Malfunctions tab was selected from the Home Screen, the following screen displays:

In the Active Events Malfunctions screen above, the Driver can see the active malfunction events with their Code, Description, and a more detailed explanation of what they mean.

Select for possible suggestions on how to resolve them.

Note: It is the Driver’s responsibility to resolve an active malfunction by following the instructions shown on the ELD Malfunction Resolution screen.

Additionally, they can choose to Call our BigRoad ELD Support team for further assistance.

Tap the in the Resolution screen to call BigRoad ELD Technical Support.

Active ELD Diagnostics Events

If the Diagnostics tab was selected from the Home Screen, the following screen displays:

The Active ELD Diagnostics Events screen above shows any active diagnostic events with their Code, Description, a more detailed explanation of what they mean and suggestions on how these warnings can be cleared.

Note: Since Data Diagnostics are active warnings that something may be wrong and there are no legally required actions on the Driver’s end, they do not need to switch to paper logs. However, some warnings will start as a data diagnostics event and progress to a malfunction, if not resolved in a timely manner.

Daily Logs Screen

All Data diagnostics and/or Malfunction events are also displayed in the Daily Logs section for each day they were detected.

On the events section, Drivers can tap the Edit button and add an annotation to the event.

For e.g: The Driver can add a note saying the issue has been notified to the carrier or that the ELD provider is resolving the issue.

Note: Adding the annotation in the Note field helps maintain a record of troubleshooting the events that were detected. This field also displays during Inspection mode.

Once the device detects the Diagnostic and/or Malfunction events as cleared, the Daily Logs screen automatically updates itself.

Select the Diagnostic/malfunction event for a day to see when the event was Started and Cleared.

Notifications During Roadside Inspections

All Diagnostics and Malfunction events will also display during Inspection mode for an Inspector's visibility.

In the event of active malfunctions during Roadside Inspection, the inspector will expect to see paper logs for the current day and previous seven days.

Inspectors may also ask for evidence from the driver that the motor carrier has been notified.

During Inspection mode, the X on the DashLink symbol indicate that there are active malfunctions with the vehicle’s ELD.

When the Inspector selects Show Inspection logs, the app will provide more details on the Diagnostic and/or Malfunction events:

Note: Please refer to the Canada BigRoad ELD Web app Diagnostics Malfunction Events section on this website for an in-depth knowledge on the different types of events and what they indicate.