Get Started with BigRoad ELD for Drivers - Mobile App

Are you new to BigRoad ELD and not sure how to get started? Follow this guide for step-by-step instructions on how to get up and running fast!

Step 1: Download the BigRoad ELD Mobile App

1. Visit the Apple App Store or Google Play Store from your mobile device (cell phone or tablet).

2. Enter BigRoad ELD into the search bar.

3. The free BigRoad ELD Mobile App will appear, click the Get or Install button to download the app.

Step 2: Log In and Setup Your Profile

1. If you were recently added to your fleet by your Fleet Administrator, you will need to check your email for a welcome email from BigRoad ELD. This email will contain your login credentials.

2. From the home screen of the BigRoad ELD Mobile App, select the Three-Dots or More button from the Navigation Bar.

3. Then click My Profile. Here you will add your name, phone number, cycle, time zone, and signature.

Step 3: Install the DashLink ELD Unit in Your Vehicle

Refer to our DashLink Installation Guide or our instructional videos for complete installation instructions.

Make sure you have a copy of your DashLink ELD Driver Card and Malfunction Guide in your cab at all times in case of a roadside inspection. You can download and print a copy yourself, have it available to show on your device, or request a laminated card to be mailed to you.

Step 4: Connect Your Mobile Device to the DashLink Unit

1. Turn your vehicle engine on to power up your DashLink ELD unit.

2. Confirm Bluetooth is enabled on your mobile device (cell phone or tablet).

3. Sign in to the BigRoad ELD Mobile App.

4. Select your vehicle from the picklist on the Pick a Truck page. Note: There must be a DashLink logo next to your truck number.

5. Wait up to 5 minutes while your mobile device locates your DashLink unit and gathers your vehicles data from the ECM.

6. You will be prompted to confirm the odometer reading.

7. Confirm your connection status by selecting the DashLink symbol in the top right corner of the home page. If you have trouble, refer to our DashLink Troubleshooting Guide.

Moving forward, DashLink will automatically connect within a few seconds when you sign in and select your vehicle.

If you are not connected, the BigRoad ELD Mobile App will display an orange banner across the top of the home page that will prompt you to connect.

Step 5: Start Driving and Logging

Make sure you sign in to the BigRoad ELD Mobile App at the beginning of each shift. Follow these 4 best practices to maintain a stable DashLink ELD connection and minimize day-to-day issues.

1. Keep your mobile device plugged in to a power source while driving

2. Keep the App open and in the foreground while driving

3. Only sign in to the app on one mobile device at a time

4. Sign out of the app at the end of each shift

Step 6: Get Training and Support

ATTEND A TRAINING SESSION

The BigRoad ELD Training Team runs free weekly online training webinars for new BigRoad ELD users and users that want a quick refresher. You can register for these webinars from our website.

WATCH A TRAINING VIDEO

We've got a collection of videos and how-to guides online to help you learn how to do specific tasks within the BigRoad ELD Mobile App. Visit our ELD Resources to learn more.

GET HELP IF YOU NEED IT

Need some additional help getting started? Not sure about something and have a question? Connect with our Support Team:

1. Call 1-888-305-8777 x 1

2. Email support@bigroad.com

3. Complete our online support request form

4. Chat with us from the BigRoad website

Need some help? Contact Support at 1-888-305-8777 x 1 or support@bigroad.com.