Unidentified Driving Events Update
We’ve improved how BigRoad ELD manages Bluetooth disconnections to significantly reduce unnecessary unidentified driving events.
Driving time will now stay assigned to the signed-in driver when:
- Bluetooth disconnects and reconnects while the vehicle is still in motion
- A driver begins driving before Bluetooth connects, but reconnects while driving
- A driver disconnects mid-trip, stops, resumes driving while still disconnected, and reconnects while in motion
In these scenarios, no unidentified driving will be created.
New Behaviour During Disconnection
If Bluetooth disconnects while driving:
- Drivers will no longer be switched to On Duty Not Driving after three minutes
- The app will lock with: App Locked: Disconnected While Driving
- Drivers can select Exit Driving if the connection doesn’t re-establish before stopping
If You Select Exit Driving
- Review the explanation shown on screen
- Select Continue to confirm or Cancel to return
- Unidentified Driving (UD) will be created from the time the connection was lost
- When you reconnect later, you’ll be prompted to claim the UD
If Another Driver Connects If you lose connection, leave the vehicle without reconnecting or exiting driving, and another driver connects:
- UD is created from the time of disconnection until the vehicle stops
- The new driver can begin driving without overlap
What You’ll See Next When you reconnect or exit driving:
- An On Duty Not Driving event begins at disconnection time
- The disconnected portion appears as UD for you to claim