THESE STEPS SHOULD ONLY BE USED BY TIER 2 SUPPORT

Perform the following steps when a VAC is confirmed to have the correct Wi-Fi credentials but still will not connect to the Wi-Fi network.

Note: The Admin code is needed to access some of the menu options described below.

Confirm that the Wi-Fi Module has a valid MAC address

1. Log on to the VAC as an Admin user
2. Select the Wi-Fi menu option then press enter
3. Select the diagnose option then press enter
4. Scroll down until you see the MAC address
5. Confirm that the MAC address is not all F's (FFFFFFFFFFFFF)

Reset the Wi-Fi Module to Factory Default

1. Log on to the VAC as an Admin user
2. Select the Wi-Fi menu option then press enter
3. Select the diagnose option then press enter
4. Select the Usr Cmd menu option then press enter
5. Press the Right arrow key four times (until the blinking cursor is next to the I)
6. Enter FD then press enter two times
7. Press the red ESC key three times (until you are back to the main menu)
8. Select the Debug menu option then press enter
9. Select the Reset menu option then press enter
10. Enter the code 7373 then press enter
11. Press the ESC key then attempt to reconfigure Wi-Fi and confirm if the VAC connects