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fleetview-trouble-code-definitions

Sharon Dhesi

Reporting Trouble Codes

Trouble Code Name: Last Communication > 15 Days

Trouble Code Category: Reporting

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400)

Trouble Code Description: Device is unable to communicate event reports or make Active Listen Check-Ins for greater than the expected period

Open Conditions: No event reports or Active Listen Check-Ins for a period greater than 15 days

Close Conditions:

  1. Service transaction processed, or
  2. Events reported, but not all Scheduled Report and/or Watchdog events and/or Active Listen Check-In records delivered, or
  3. All missed Scheduled Report and/or Watchdog events and records delivered, and distance between last reported event and return event is less than 500 miles changes error metric definition for all associated records from Last Communication > 15 Days to Out of Coverage, or
  4. All missed Scheduled Report and/or Watchdog events and records delivered, and distance between last reported event and return event is greater than 500 miles changes error metric definition for all associated records from Last Communication > 15 Days to Failed Communication

Trouble Code Name: Last Report > 15 Days

Trouble Code Category: Reporting

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400)

Trouble Code Description: Device has not reported any event records in greater than the expected period, despite possible communication at listen check-in intervals since its most recent event

Open Conditions: Most recent Event Time is greater than 15 days ago, while the device had at least one Active Listen Check-In within the 48 hours prior to opening the Trouble Code

Close Conditions:

  1. Service transaction processed, or
  2. Event reported

Trouble Code Name: Excess Scheduled Reports

Trouble Code Category: Reporting

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Reefer Control (GSM-D200), Dry Van (GSM-D300), Intermodal Container (GSM-D400), Fleetview 3 (FV3)

Trouble Code Description: Number of Scheduled Report events is greater than the expected number during the period according to its current Device Profile configuration

Open Conditions: More Scheduled Report Event Times than device profile Reports Per Day setting on 5 or more days out of the last 30

Close Conditions:

  1. Service transaction processed, or
  2. More Scheduled Report events than device profile setting Reports Per Day on 4 or fewer days out of the last 45

Trouble Code Name: Excess Boot-Ups

Trouble Code Category: Reporting

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400), Duplex Satellite (SAT-D200), Fleetview 3 (FV3)

Trouble Code Description: Device reporting a greater than expected number of Boot-Up events

Open Conditions:
GSM-D100, 150, 300, 400, FV3: More than 5 Boot-Up Report events in a day with no Service Touches, or average of more than 1 per day over last 30 days
SAT-D200: More than 6 Device Initiated events in 45 days

Close Conditions:

  1. Service transaction processed, or
  2. More than 14 days without a Boot-Up Report or Device Initiated event reported

Trouble Code Name: Last Report > 30 Days

Trouble Code Category: Reporting

Applicable Device Types: Duplex Satellite (SAT-D200), Simplex (SAT-S100)

Trouble Code Description: Device has not reported in greater than the expected period

Open Conditions: More than 30 days since most recent Event Time

Close Conditions:

  1. Service transaction processed, or
  2. Event reported

Trouble Code Name: Last Report > 15 Days

Trouble Code Category: Reporting

Applicable Device Types: Reefer Control (GSM-D200)

Trouble Code Description: Device has not reported an event other than Inactivity Reports in greater than the expected period

Open Conditions: More than 15 days since most recent Event Time

Close Conditions:

  1. Service transaction processed, or
  2. Non-Inactivity event reported

Battery Trouble Codes

Trouble Code Name: Schedule Battery Replacement

Trouble Code Category: Battery

Applicable Device Types: Track & Trace (GSM-D100), Intermodal Container (GSM-D400)

Trouble Code Description: Device is due for routine battery maintenance

Open Conditions: Minimum Reported Device Charge in past 24 hours <= 20%, and > 10%

Close Conditions:

  1. Service (Battery Replacement) transaction processed, or
  2. Device Charge reduction to 20% or less converts trouble code to Low Battery

Recommended Troubleshooting Steps:

  1. Replace battery

Trouble Code Name: Low Battery

Trouble Code Category: Battery

Applicable Device Types: Track & Trace (GSM-D100) with DSN 4600000 or higher, Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400), Fleetview 3 (FV3)

Trouble Code Description: Device has reached recommended battery replacement level

Open Conditions:
GSM-D100, 400: Minimum Reported Device Charge in past 24 hours <= 10%
GSM-D150, 300, FV3: Most recent event report from device is Low Battery Suspend, Battery Replace, or has Internal Voltage less than 3.5V for GSM-D150 & 300 (or 5.5V for FV3), and is more than 180 days old

Close Conditions:
GSM-D100, 400:

  1. Service (Battery Replacement) transaction processed

GSM-D150, 300, FV3:

  1. Service transaction processed, or
  2. Three or more consecutive events with Internal Voltage greater than 3.5 (or 5.5V for FV3) other than Low Battery Suspend or Battery Replace, or Boot-Up

Trouble Code Name: Schedule Device Replacement

Trouble Code Category: Battery

Applicable Device Types: Track & Trace (GSM-D100) with DSN less than 4600000

Trouble Code Description: Device battery is due for end-of-life and cannot be replaced

Open Conditions: Minimum Reported Device Charge in past 24 hours <= 30%

Close Conditions:

  1. Service (Replace Device) transaction processed

Recommended Troubleshooting Steps:

  1. Replace device

Trouble Code Name: Failing Battery

Trouble Code Category: Battery

Applicable Device Types: Chassis (GSM-D150), Dry Van (GSM-D300), Duplex Satellite (SAT-D200), Fleetview 3 (FV3)

Trouble Code Description: Device has reported an excessive count of low battery indicators

Open Conditions:
GSM-D150, 300: Total External Power exposure time greater than 5 hours in the last 30 days with at least one External Power exposure greater than one hour, and more than 5 Low Battery Suspend, Battery Replace, and/or Boot-Up events with Internal Voltage less than 3.5V in last 30 days
SAT-D200: More than 12 Start Power Save (or Low Battery) events or more than 12 Leave Power Save (or Low Battery Cleared) events over past 45 days
FV3: More than 5 Battery Disconnect and/or Low Battery Suspend events in last 30 days

Close Conditions:
GSM-D150, 300:

  1. Service transaction processed, or
  2. No Low Battery Suspend, Battery Replace, or events with Internal Voltage less than 3.5V in last 5X Scheduled Report or Watchdog interval

SAT-D200:

  1. Service transaction processed, or
  2. Less than 12 Start Power Save (or Low Battery) events and less than 12 Leave Power Save (or Low Battery Cleared) events over past 45 days

FV3:

  1. Service transaction processed, or
  2. No Battery Disconnect or Low Battery Suspend events in last 5X Scheduled Report or Watchdog interval

GPS Trouble Codes

Trouble Code Name: Excess GPS Latency

Trouble Code Category: GPS

Applicable Device Types: Duplex Satellite (SAT-D200)

Trouble Code Description: Device has reported an excessive number GPS Reacquired events over the past 45 days

Open Conditions: 10 or more GPS Reacquired events reported in past 45 days, and no Service Touch in last 45 days

Close Conditions:

  1. Service transaction processed, or
  2. Fewer than 10 GPS Reacquired events reported in past 45 days

Trouble Code Name: GPS Health

Trouble Code Category: GPS

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400), Fleetview 3 (FV3)

Trouble Code Description: Device has been unable to acquire an accurate GPS fix for an excessive amount of events over the past 45 days

Open Conditions:
GSM-D100, FV3: Greater than 50% of events with Stale GPS in the last 45 days (minimum 20 events)
GSM-D150, 300, 400: Greater than 30% of events with Stale GPS in the last 45 days (minimum 20 events)

Close Conditions:
GSM-D100, FV3:

  1. Service transaction processed, or
  2. Less than 50% of events with Stale GPS in the last 45 days (minimum 20 events)

GSM-D150, 300, 400:

  1. Service transaction processed, or
  2. Less than 30% of events with Stale GPS in the last 45 days (minimum 20 events)

Trouble Code Name: GPS Health < 10%

Trouble Code Category: GPS

Applicable Device Types: Track & Trace (GSM-D100), Chassis (GSM-D150), Dry Van (GSM-D300), Intermodal Container (GSM-D400), Fleetview 3 (FV3)

Trouble Code Description: Device has been unable to acquire an accurate GPS fix with limited reporting over the past 45 days

Open Conditions: Greater than 90% of events with Stale GPS in the last 45 days (minimum 4 events reported, and maximum 19)

Close Conditions:

  1. GPS Health trouble code opened (20 or more events reported), or
  2. Service transaction processed, or
  3. Less than 90% of events with Stale GPS, and between 4 and 19 events reported

Cargo Sensing Trouble Codes

Trouble Code Name: Cargo Failed

Trouble Code Category: Cargo

Applicable Device Types: Duplex Satellite (SAT-D200)

Trouble Code Description: Device has reported an excessive number of Cargo Failed diagnostic events over the past 45 days

Open Conditions: Five or more Cargo Failed events reported in the past45 days

Close Conditions:

  1. Service transaction processed, or
  2. Fewer than five Cargo Failed events reported in past 45 days

Trouble Code Name: Cargo Sensor Mute

Trouble Code Category: Cargo

Applicable Device Types: Dry Van (GSM-D300), Intermodal Container (GSM-D400), Duplex Satellite (SAT-D200), Fleetview 3 (FV3)

Trouble Code Description: Device has reported no cargo events during a period of expected activity based on reported movement

Open Conditions: Last Cargo Loaded or Cargo Empty event more than 30 days old with 20 or more GPS Time changes (excluding In Transit events) in past 30 days

Close Conditions:

  1. Service transaction processed, or
  2. More than two Loaded and/or Empty cargo events in past 30 days

Mount Sensing Trouble Codes

Trouble Code Name: Mount Sensor Mute

Trouble Code Category: Mount

Applicable Device Types: Chassis (GSM-D150)

Trouble Code Description: Device has reported no mount events during a period of expected activity based on reported movement

Open Conditions: Last Mounted or Dismounted event more than 30 days old with 20 or more GPS Time changes (excluding In Transit events) in past 30 days

Close Conditions:

  1. Service transaction processed, or
  2. More than two Mounted and/or Dismounted events in past 30 days

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