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Canada ELD Diagnostics & Malfunction Events - Web App

Sharon Dhesi
  • Updated

Canada ELD Diagnostics & Malfunction Events - Web App

ELD Technical Requirements Overview

According to the ELD Technical Standard Section 4.6, an ELD must have the capability to monitor its compliance with the technical requirements for detectable malfunctions and data inconsistencies listed below in Table 4.

The ELD must also keep records of its malfunction and data diagnostic event detection.

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BigRoad ELD Applications Enhancements

An ELD equipped fleet must monitor its compliance with the ELD technical requirements and detect Malfunctions and Data inconsistencies. These are related to power, data synchronization, missing data, timing, positioning, data recording, data transfer, and unidentified driver records requirements.

To ensure compliance with the ELD technical requirements, the BigRoad Web & Mobile Applications have enhanced the monitoring of Data Diagnostics and Malfunction events.

Note: These enhancements only apply to an ELD equipped fleet and is only supported on BigRoad ELD Mobile App versions 29.0 and above.

What are Data Diagnostics & Malfunctions

ELD Malfunctions indicate that something could be wrong with the device which must be resolved. Otherwise, if the ELD is not fully functional, you will need to re-produce today’s log, plus the last 14 days (Can), of logs on paper.

  • Depending on your Role in BigRoad, there are additional responsibilities that must be followed.

  • These malfunctions will show during roadside inspections on the Mobile App and can also be sent for an audit to Transport Canada.

Data Diagnostics are active warnings that indicate something may be wrong, but you do not need to switch to paper logs.

  • Some events will start as a data diagnostic event and progress to a malfunction, if not corrected.

  • Data diagnostics represent an issue that happened in a specific moment and can auto correct when that moment has passed.

Note: Please refer to the Canada Codes & Explanations information on this website for an in- depth knowledge on the different types of events and what they indicate.

Motor Carrier Responsibilities

Drivers and the Motor carriers of ELD equipped Fleets have the following responsibilities, in the event an ELD Malfunctions:

If an ELD malfunction, a Motor Carrier must:

  1. Correct, repair, or replace the malfunctioning ELD within 14 days of being notified, or at the latest, upon the return of the driver to the home terminal if their planned trip exceeds 14 days.

  2. Require the driver to maintain paper record of duty status (RODS) until the ELD is back in service.

  3. If the malfunction cannot be resolved by BigRoad Support, a new DashLink will be provided.

  4. Maintain a register of ELD malfunctions or data diagnostic codes for ELDs installed in commercial vehicles it operates according to SOR/2005-313 Section 78.

Driver Responsibilities

Drivers and the Motor carriers of ELD equipped Fleets have the following responsibilities, in the event an ELD Malfunctions:

If an ELD malfunctions, a Motor Carrier must:

  1. Correct, repair, or replace the malfunctioning ELD within 14 days of being notified, or, at the latest, upon the return of the driver to the home terminal if their planned trip exceeds the 14 days.

  2. Require the driver to maintain paper record of duty status (RODS) until the ELD is back in service.

  3. If the malfunction cannot be resolved by BigRoad ELD Support, a new DashLink will be provided.

  4. Maintain a register of ELD malfunctions or data diagnostic codes for ELDs installed in commercial vehicles it operates according to SOR/2005-313 Section 78.

Driver Responsibilities

If an ELD malfunctions, a Driver must:

  1. Call BigRoad ELD Support at 1-800-220-0779 to troubleshoot the issue.

  2. Notify the motor carrier that is operating the commercial vehicle as soon as the vehicle is parked.

  3. Record, in the record of duty status (RODS) for that day, the time the notification of the malfunction was transmitted to the motor carrier.

  4. If the ELD is not fully functional, reconstruct logs for the current day and past 14 days in accordance with SOR/2005-313 and continue to do so until the ELD is repaired or replaced.

Note: The above responsibilities are also listed on the ELD Driver Card.

BigRoad Web Application Enhancements

All Data Diagnostic and Malfunction events that are reported by the BigRoad ELD Mobile Application are shown to Fleet Admins/Safety Managers on the BigRoad ELD Web Application.

These events are displayed on screen to the Fleet Admins/Safety Managers and are also included in eRODS files generated and sent to Transport Canada.

Additionally, fleet admins / safety managers can generate Data Diagnostic and Malfunction Events Reports to review data diagnostic and malfunction events recorded in their fleet for a given time frame.

Note: Please refer to the BigRoad ELD Mobile App Data Diagnostics & Malfunctions information on this website to learn more about how these events are monitored and reported on the mobile application.

Let's review how Data Diagnostics & Malfunction Events are reported on the BigRoad ELD Web App.

Drivers Daily Log Page

Data Diagnostic and Malfunction events that are detected by the BigRoad ELD mobile application will display at the bottom of the Driver's Daily Logs page.

The Diagnostics and Malfunction events are displayed in pairs, including their Description, Odometer and Engine Hours.

The Starting events are displayed as Diagnostic or Malfunctions that are detected, and the Cleared events show details on when these events ended.

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Follow the steps below to review any recorded Diagnostic or Malfunction event associated with a specific Driver:

  1. Login to BigRoad ELD Web

  2. From the Drivers page, select any preferred Driver for whom you would like to view the events for

  3. Click the Daily Logs Tab

  4. These events are hidden by default

  5. To show them click the Show Details button

Data Diagnostics & Malfunctions Occurrence

The Data Diagnostics & Malfunction Occurrence Report allows fleet admins / safety managers to see all data diagnostic and malfunction events that have occurred in their fleet for selected vehicles in a certain time frame.

Follow the steps below to generate the report:

  1. From the BigRoad ELD Web main menu, select Reports

  2. Click the Data Diagnostics & Malfunction Occurrence Report from the available options

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  1. On the Report page, select a Start and End Date for which you would like to review the Diagnostics and malfunction events

  2. From the list of Trucks, select the Truck(s) for which you would like to review the events

  3. Click View Excel Spreadsheet to view the report

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This report provides the following information for each data diagnostic or malfunction event recorded:

  • Date Set

  • Time Set

  • Date Cleared

  • Time Cleared

  • Type

  • Code

  • Description

  • Driver

Note: If you also drive in the USA, please refer to the USA BigRoad ELD Web App Diagnostics & Malfunction Events information on this website.

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